XDMS Policy

Please read this policy carefully before using XDMS. By using the software, you agree to our terms.

Access and Support  

Please use only our dedicated ‘Taiko XDMS’ Discord channel to post issues and/or request support.   

To receive an invite for Discord, send a request to support@taikoaudio.com. Do not send other XDMS-related requests via this email address, as we prioritize non-XDMS support calls.

For an overview of XDMS, please see our XDMS channel on What’s Best Forum. Please note that this forum is not intended to request or provide XDMS support.  

Important Notes 

We strongly suggest not to rely on XDMS as the only playback software. 

We highly recommend keeping Roon updated by logging in at least monthly and performing the suggested updates. Allowing the software to lapse too far behind can cause issues that may require a Roon reinstall. 

XDMS is installed in addition to Roon. Switching back from XDMS to Roon is always possible.  

Disclaimer  

XDMS is provided only as part of Alpha testing. The program provides early access to cutting-edge software to find bugs and advance its state. Alpha testing is intended for people with inquisitive minds. It is not intended for those who seek a replacement for Roon and want to rely solely on XDMS as their primary music playback solution. 

The XDMS software is still being developed and lacks certain features. It undergoes frequent changes, during which features may be added or removed. The software can become unstable or inoperable due to back-end or control app updates. Personalized playlists or settings may be wiped due to updates or reinstalls. Switching between Roon and XDMS is done via the XDMS app. As a result, a change in the XDMS software may make Roon unavailable.  

XDMS requires basic Windows operating skills, such as familiarity with Windows Explorer and knowledge of Network Drive Mapping (Samba Shares), TeamViewer, and VNC. Additionally, using XDMS assumes familiarity with Discord for retrieving information and updates.  

Although we have a dedicated team of developers working on XDMS, we have limited time available for support. We provide the fastest response time via Discord, but we are not always able to respond to every request. We do not offer XDMS support via our regular helpdesk. 

The points outlined above are considered part of standard Alpha/Beta testing and cannot be grounds for complaint. 

Do not join the XDMS program:  

  • If you lack basic Windows operating skills  
  • If your aim is not to contribute to the development of XDMS 
  • If you want to rely solely on XDMS in place of Roon  
  • If you are not prepared to take the risk of XDMS becoming inoperable  
  • If you are not ready to temporarily lose access to Roon due to an issue with XDMS 

Contact Us

If you have any questions or concerns about our Support Policy, please contact us at support@taikoaudio.com.